FAQ

How high are the shipping costs of the advertising systems?

The shipping costs are calculated after adding products to the cart. The cost of shipping is based on the weight of the entire order and according the delivery address.

How long does the delivery take?

The delivery time in Poland is 1 to 3 working days (calculated from the day on when the payment is put down on the bakn account).
The delivery time outside Poland is 3 to 7 working days (calculated from the day on when the payment is put down on the bakn account). For the delivery time have influance the type of carrier, type of shipment and recipient's address and can may affect the change. In extraordinary periods, such as holidays, difficult road conditions or special promotions, the delivery time may be longer.
For products of the aluminum frame category the delivery time can be extended by 2 - 4 days.

Can I personally pick up the ordered products?

No, AxOx is an online shop and you can only order the products online and get them delivered by courier to the specified address.

How can I pay for the order?

We accept following methods of payment:

Electronic PayU payments (including Visa and Mastercard)
electronic PayPal payments
traditional bank transfer to: [PLN] 39 1090 1362 0000 0001 3035 4676 or [EUR] 08 1090 1883 0000 0001 4030 5299 Santander Consumer Bank SA

There were problems with the payment. What can I do?

For problems with the electronic payment you can always choose the traditional bank transfer.
Axox Media Sp. z o.o.
ul. Homera 219 60-461 Poznań
Santander Consumer Bank SA
[PLN] 39 1090 1362 0000 0001 3035 4676
[EUR] 08 1090 1883 0000 0001 4030 5299
SWIFT: WBKPPLPP
In the title of the transfer, please enter the order number.
If you see the technical problem with the payment procedure please contact with us info@axox.eu

Do I have to create an account to place an order?

No, you do not need to create an account. You may order as a guest, but then you have no way to track the order status or too see the made orders.

What can I do if I forget my password?

Click on the "Forgot your password" link and enter your e-mail address that you provided when registering. We will send you a link immediately so that you can reset the old password and create a new password.

How can I get in touch with your service?

You can contact us by phone at +48 607 701 055 or send us an e-mail to info@axox.eu. You can also fill in our contact form and send it to us. We work from Monday till Friday- 9am to 5pm.

Can I make a reservation of the product without making payment?

The products you add to the cart or on the wishlist are not reserved. The products will be reserved after you have made the payment.

How can I be sure I have placed the order correctly?

After completing the order you will receive an e-mail from us with order confirmation. If you do not receive the confirmation, please contact us we will try to solve it.

How can I check the current statuse of my order?

You can track your order after logging into your account. If we change the status of the order you will receive a message to your e-mail address.

Can I modify or order my order?

As long as your order is not in production you can modify it by calling or e-mailing or charging. Any modification or cancelling of the order must be confirmed by us.

What can I do if I get a wrong or damaged product?

Bring the complaint by e-mail to info@axox.eu.